Frequently Asked Questions

How do I send my files?

Tell us about your project here and we'll contact you with instructions for file uploading.

What's your standard turnaround time?

It varies, but usually there is about a week of wait time for the first song in your project. Once we have your approval on that (and provided you can upload and pay for any remaining songs quickly) our turnaround is approximately 10 masters per day, 1-3 stem mixes & masters per day, or 1 song fully mixed and mastered every 1-3 days. These are estimates, not a guarantee, and are subject to change based on our current workload and amount of revisions requested.

For our most up-to-date turnaround times, tell us about your project.

For those on tight deadlines, guaranteed delivery time ("rush turnaround") is available.

Who is Fix Your Mix?

Fix Your Mix was founded in 2006 by Keith Freund and Phil Hill. Over the years, we've worked with numerous ground-breaking, Grammy-winning, and multi-platinum artists, including Killer Mike, The Devil Wears Prada, Speedy Ortiz, and director Richard Linklater (Waking Life, School of Rock, Dazed and Confused).

Fix Your Mix has since grown to include more engineers with their own studios.

We also have a blog inspired by years of conversations geeking out about production, gear, songwriting, pop music, and the industry.

Where are you located? Is Fix Your Mix a recording studio?

Most of us are in New York City, but also sometimes Nashville, Atlanta, Boston, and Los Angeles.

We're not one studio, we're a team of engineers and friends, with separate studios but a common mission of making great records. This arrangement allows us to offer quick turnaround time and engineers to suit a wide variety of styles.

Do you offer refunds? What if I'm not satisfied with my first proof?

We don't offer refunds once your engineer has started (excluding prep work and mix feedback), but we do offer 30 days of free revisions. We'll do whatever we can to keep you happy.

Although we've thankfully never encountered any situations like these, we would also offer refunds in extreme cases that would prevent your engineer from delivering your project in a timely fashion, such as: natural disaster, personal or family emergency, failure to meet a guaranteed rush turnaround deadline, data loss.

How can I be sure you'll be able to 'fix' my mix?

If we think your expectations are unrealistic (based on the recording or mix quality), we'll tell you. We'll also be happy to provide production tips to help you achieve the sound you want–just ask.

Do you offer free samples?

We don't, but you're welcome to start with just one song to try us out. Beyond that you can always check out our blog and Twitter to hear from some of our satisfied customers, or call us on the phone if you suspect we might be robots.

What if I want something changed? How much does that cost?

We offer unlimited revisions for 30 days at no additional cost.

How does payment work?

2-3 days before your engineer starts your project, you'll receive a PayPal invoice by email. You don't need a PayPal account to pay, just a credit or debit card. We also offer Google Checkout as an alternative. Full payment for at least one song is required before your engineer can begin a mix, stem mix, or master. However your engineer may do prep work, such as checking files or giving mix feedback, before payment has been made.

Don't most established artists attend their mixing and mastering sessions in person?

Not as often as you might think. Our method of sending files online and giving feedback via email and phone is quickly becoming the industry standard.

Do I have to record in a professional studio to get a great sounding record?

It helps. But as artists big and small increasingly embrace the DIY approach, Fix Your Mix bridges the gap between the freedom of recording at home and the professionalism of working with a team of experienced audio engineers.

Wouldn't this be easier if I just went to a local studio?

Even beyond the quality of our work, Fix Your Mix provides many distinct practical advantages over going to a local studio:

For one, rather than charging by the hour, we use flat rates and offer free revisions for 30 days. So unlike traditional recording studios, choosing Fix Your Mix means you don't have to make on-the-spot mix decisions in an unfamiliar environment. You can listen to your proofs anywhere you want, all you want, and if you want changes made it won't cost you another cent. You don't have to book the studio and engineer again; you don't have to worry about going over budget or running out of money.

And consider this: hourly rates can actually encourage studios and engineers to work slower, because the more time your project takes, the more money they make. While a world-class facility will not want to risk damaging its reputation in the long term to make a quick buck, this may not be a concern for some, depending on the philosophy of that particular engineer or studio manager.

With Fix Your Mix, faster turnaround time benefits everyone involved–less waiting for you and your fans, more time for us to take on more projects.

What formats do you accept for mixing?

Send WAV or AIF tracks for the fastest turnaround time. We also generally accept common session formats like Pro Tools, Logic, Digital Performer, Garage Band, etc. If we don't have the exact software or hardware you used to record, we will be happy to walk you through the conversion process.

Will you master from an MP3?

Maybe. The difference in quality is often noticeable, so it's worth bugging your engineer for a WAV or AIF file if possible. But we understand that sometimes session files get lost in the ether, so send us the file–we'll take a listen and determine whether or not we can work with it.

I'm a producer/engineer/label representative/studio owner/CD duplication plant/member of a film/video/animation team, etc. Can I still work with you?

Yes!

Do you accept foreign currencies?

Yes. We accept most major currencies including Euros, Pounds, Australian Dollars, Canadian Dollars, Pesos and Yen.

What's the difference between mixing and mastering?

See: Mixing Vs. Mastering Explained (In Layman's Terms)

I'm interested in Stem Mixing. How should I group my stems?

We have common stem groupings listed on our stem mixing page.

We'll also be happy to make suggestions based the instrumentation of your song(s). List this information at the bottom of your Get Started form or shoot us an email.

Can I send more than 7 stems?

Yes, these projects are billed at our full mixing rate.

Can I purchase your add-on services without mixing?

Yes. See our Get Started form to view our full service offering.